| 1.0 |
INTRODUCTION |
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TQ SERVICES is an independent Certification Body of Tata Projects Limited. TQ
SERVICES provides certification services in the fields of Quality and
Environmental Management Systems (QMS and EMS). TQ SERVICES manages its
operations from Hyderabad. TQ SERVICES offers efficient and reliable services
through qualified auditors with experience in diverse industry sectors supported
by a wide network of offices throughout India. Any certifications abroad can
also be undertaken as required
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ISO 9001 Certification (QMS) |
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Organizations aiming to gain competitive edge through quality must adopt Quality
Management System as part of their strategy to improve business. ISO 9001
provides a frame work for systematic approach to manage processes with focus on
customer requirements and continual improvement
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ISO 14001 Certification (EMS) |
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Environment Management System helps an organization to identify, control and
monitor environmental aspects and impacts, thereby improving the image of the
company among the stake holders and cost reduction through conservation of
resources.
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| 2.0 |
MANAGEMENT COMMITMENT |
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TQ Services Top Management understands the need and importance of Impartiality
and is totally committed for ensuring the impartiality in carrying out TQ
SERVICES certification activities, manages any conflicts of interest and ensures
objectivity in all its Management systems certification activities.
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| 3.0 |
CERTIFICATION PROCESS |
| 3.1 |
An organization seeking certification to ISO 9001 or ISO 14001 can contact:
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TQ SERVICES
A division of Tata Projects Ltd
2nd Floor, Varun Towers -1, Begumpet , Hyderabad 500 016
Tel: +91-40-6631 8801 Fax: +91-40- 66318806
E-mail : kkgupta@tataprojects.com
Web site : www.tataprojects.com
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| 3.2 |
Upon receipt of enquiry, TQ SERVICES seeks information about the Organization in
the Form CBF – 02 attached. Upon receipt of information, if the organization’s
scope is within certification services offered by TQ SERVICES, a quotation will
be sent.
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| 3.3 |
If the quotation is accepted, a contract for Certification Service is made indicating the terms and conditions of certification.
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| 3.4 |
Granting and Maintaining Certification |
| 3.4.1 |
Any Organization seeking Certification by TQ SERVICES is required to comply with
the following requirements
- A documented QMS / EMS as required by the respective standard has to be
established, all applicable elements implemented and maintained.
- The effectiveness of implementation is to be verified through at least one
internal audit covering all the applicable elements of the standard and one
management review
- Providing the required information to TQ SERVICES to carry out its certification
activities.
- Communicating key changes that can have impact on the certification process.
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| 3.4.2 |
On completion of above activities, the Organization can inform TQ SERVICES for
organizing the audits. A competent team will carry out audit as per TQ SERVICES
procedures.
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| 3.4.3 |
CONDUCT OF AUDITS |
| 3.4.3.1 |
All initial audits for QMS and EMs are carried out in two stages |
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- Stage 1 Readiness review (on site audit):
It covers review of
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- adequacy of documentation ,
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- evaluation of site specific conditions ,
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- availability of performance data
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- related statutory and regulatory requirements and
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- internal audits and Management reviews.
The purpose of stage-1 audit is to decide the readiness of the
organization for stage - 2 audit.
Verification for implementation of the requirements of the governing standard,
Organizational procedures and legal compliance (in case of EMS) and its
effectiveness
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| 3.4.3.2 |
Initial audits are planned and carried out as per mutually agreed schedule.
Decisions are made based on the evidences gathered, reports of the audit team
and upon review of the reports
The decisions can be
- Certification can be granted
- Certificatino not granted
- Requires to follow up for verificatin of actions taken on reported NCs
- A total Re-Audit
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| 3.4.3.3 |
Certifications are granted when all the requirements are implemented and found
effective including for compliance to legal and any requirements as per the
governing standard and any other normative documents as applicable. |
| 3.4.3.4 |
The certificate is valid for 3 years and recertification process shall be
completed before the validity expires. During the period of validity of
certificate, minimum two surveillance audits would be carried out to ensure that
the system continues to be effective, legal and other requirements, as
applicable, are met with and continual improvements are evident.
The surveillance plan is based on the following
a. At the time of initial certification
start date of first surveillance audit is not to exceed 12 months from the last
day of initial certification (stage 2 audit)
b. Subsequent surveillance audits may be with in an interval of nine months to
13 months from the last day of first surveillance audit.
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| 3.4.3.5 |
After 3 years of Initial audit, recertification audit will be conducted and
validity will be extended for further 3 years. Two surveillance audits at one
year interval will be continued to ensure continuing effectiveness of the
certified management system. |
| 3.5 |
CONDITIONS FOR SCOPE EXTENSION |
| 3.5.1 |
Upon receipt of request from the certified organization for extension of scope
of a certification already granted, TQ SERVICES reviews and determines any
audits required to decide whether or not the extension can be granted. If
possible, this may be in conjunction with surveillance audits or a special audit
may need to be carried out. |
| 3.6 |
CONDITIONS FOR SCOPE REDUCTION |
| 3.6.1 |
Certification scope may be reduced under any of the following conditions
- To exclude the parts not meeting the requirements
- When the Organization has persistently or seriously failed to meet certification
requirements and standard requirements for those parts of the scope of
certification.
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| 3.7 |
CONDITIONS FOR SUSPENSION |
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Certification may require suspension when
- The certified management system has persistently or seriously failed to meet
certification requirements including the requirements for the effectiveness of
the management system.
- The certified organization does not allow surveillance or recertification audits
to be conducted at the required frequencies.
- The certified organization has voluntarily requested a suspension.
Upon suspension, the management system certification becomes temporarily invalid
and the Organization has to refrain from further promotion of its certification. |
| 3.8 |
CONDITIONS FOR WITHDRAWAL |
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Certification may require withdrawal or reduction in scope when
- The initial certification conditions are no longer valid or certificate is
misused.
- the Organization has failed to resolve the issues that have resulted in
suspension within the time specified ( not exceeding 6 months ) by TQ SERVICES
Under such situations, the Organization shall discontinue all advertising matter
that contained any reference to certified status.
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| 3.9 |
SHORT NOTICE AUDITS |
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It may be necessary to audit certified Organizations at short notice to
investigate complaints or in response to changes or as a follow up on suspension
of certification. The organizations are informed accordingly. |
| 4.0 |
RIGHTS AND RESPONSIBILITIES OF ORGANIZATIONS. |
| 4.1 |
A certified organization is permitted to use certificate and Logo as specified
in certification agreement. |
| 4.2 |
The Organizations have a right to appeal or complain to the Chairman of the
Management Quality Council (MQC) on TQ SERVICES activities at the following
address.
The
Managing Director,
Tata Projects Limited
“Mithona Towers-1”, 1-7-80 to 87,
Opp Wesley Co-ed jr.College, Prenderghast Road,
Secunderabad -500003. Ph 040 – 66238801.
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TQ SERVICES has a documented procedure to handle and resolve such issues. The
results will be communicated to the organization or to the appellant as
applicable. |
| 4.3 |
In case of EMS, the certified organization is responsible for its initial and
continued compliance with Legal and Regulatory requirements. In case of
non-compliance, the Organization has to take actions to restore compliance with
the specified requirements. |
| 4.4 |
The certified organization has to maintain a record of complaints received from
customers or interested parties and their resolution and these are to be made
accessible to TQ SERVICES during audits |
| 4.5 |
A directory of certified organizations indicating scope, location, certification
status and other details are maintained by TQ SERVICES and it will be made
available for any interested party upon request. |
